FAQ

Frequently Asked Questions (FAQ)

📦 Ordering & Shipping

Where do you ship to?

We currently ship within the European Union (EU) .

What are the shipping costs?

Free shipping on orders over €30
For orders under €30, shipping costs will be automatically calculated at checkout.

How long does delivery take?

The average delivery time is 3–7 business days , depending on your location within the EU.

Please note that delivery may take a little longer during busy periods (holidays, promotions).

Will I receive a tracking number?

Yes. As soon as your order ships, you'll receive a tracking number by email so you can track your package.

🧢 Products

Are the caps one size?

Yes. All our caps are one size fits most and feature an adjustable closure for a comfortable fit.

Are the caps suitable for skiing?

Our caps are designed as lifestyle and après-ski caps .
They are perfect for:

après-ski
to travel
spare time
For active skiing we recommend a helmet or hat.

Are the designs limited edition?

Yes, our designs are released in limited editions .
Once a design sells out, it is not guaranteed to be reproduced .

🔁 Returns & Refunds

Can I return my order?

Yes. You have the right to return your order within 14 days of receipt , in accordance with European law.

The product must:

be unused
be unworn
in original condition and packaging

How do I request a return?

Send us an email via:

📧 skicapsinfo@gmail.com

Please state your order number and reason for return.
You will then receive further instructions.

Who pays the return costs?

Return costs are the responsibility of the customer , unless it concerns an incorrect or defective product.

When will I receive my refund?

After receipt and inspection of the return, the amount will be refunded within 14 days via the original payment method.

💳 Payment

What payment methods do you accept?

We accept secure payments via:

Bancontact
Credit card (Visa, Mastercard)
Shopify Payments

Available options will be shown at checkout.

Is paying on your website safe?

Yes. All payments are processed through secure and certified payment providers .
We do not store any payment information.

📩 Contact

How can I get in touch?

If you have any questions, you can always contact us via: